What do landlords actually need from a locksmith?
A homeowner might call a locksmith once in a long while. A landlord calls all the time, and the calls follow a pattern. A tenant moves out. A key goes missing. A lock sticks on a unit nobody has looked at in years. Someone is locked out late on a weeknight. A building changes managers and nobody can say how many keys are still out there.
That pattern is why we treat rental work as an ongoing relationship instead of a string of one-off visits. When we know your buildings, your key setup, and who is allowed to approve work, each call goes with less guesswork. This page covers the recurring needs we see most: turnover rekeys, master keys, lockout policy, and routine repairs.
Wilshire Lock & Key has been in business since 1987. We work from a storefront at 10740 Wilshire Blvd in Westwood, plus mobile service vans. Athens is about 15 miles from that base, and we cover it as part of our service across Los Angeles and Ventura counties.
How does turnover rekeying work between tenants?
The standard move between tenants is to rekey, not replace. Rekeying changes the internal pins of the existing lock so the old keys no longer work and a new key does. The hardware stays on the door. When the lock is in decent shape, this is usually the more economical route compared with buying and installing new hardware. You can read more on our lock rekey service page.
Here is how a turnover visit usually goes:
- You tell us the addresses and which locks are involved: front door, deadbolt, security screen door, back door, mailbox, side gate, garage.
- We inspect each lock. If a lockset is worn out, loose, or too dated to rekey cleanly, we say so before touching it and explain the options.
- We rekey the locks so one key operates every lock on the unit, or we match the unit to a key you already carry if you want fewer keys on your ring.
- We test every cylinder with the new key and confirm the old key no longer turns it.
- We hand over the keys and tell you what we did door by door, so your records stay straight.
Do you need a master key system for a small apartment building?
A master key system lets one key open every unit while each tenant's key opens only their own door. For a building with several units, that can save you from carrying a ring of separate keys and from fumbling at the wrong door during an inspection or repair.
It is not always the right answer, though. Master systems add complexity. Every added level of access is another key that matters if it goes missing. For a duplex or a pair of houses, it is often simpler to key the locks alike to your own key, or just keep separate keys labeled and organized. We will tell you which way makes sense for your property instead of selling you the bigger system. If you do want one, our master key system page explains how we plan it.
One more point on copies. Standard keys can be duplicated at almost any hardware counter, which means a former tenant may still have a working copy. Restricted keyways limit who can copy a key, and our key duplication work covers both standard and controlled keys. If control over copies matters to you, ask about it at the start, because it is easier to set up when locks are being rekeyed anyway.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366What should your lockout policy for tenants say?
Lockouts are going to happen. The only question is whether you have decided in advance how they get handled. A written policy saves you phone calls at midnight and keeps tenants from making their own bad choices, like forcing a window or hiring a stranger from a search ad.
Whatever you decide, a good policy answers these questions:
- Who does the tenant call first: you, your manager, or us directly?
- Who pays for the visit, and is that stated in the lease or house rules?
- How is the person verified as a real resident before a door is opened?
- What happens after hours, on weekends, and on holidays?
- If a lockout keeps happening to the same unit, what is the next step, such as an extra key or a different lock setup?
How do lockout calls work for your tenants?
We answer the phone 24 hours a day, every day of the year, at (213) 577-1366. Before we open a door, we need to be confident the person asking has a right to be there. That usually means photo ID and something tying them to the unit, or an authorization from you as the owner or manager. If you want to pre-authorize your tenants, tell us ahead of time and we will note it.
We do not hurry past this step, and neither should you want us to. A locksmith who opens any door for anyone who asks is a risk to your tenants and to you. For the details on how we handle these calls, see our apartment lockout page.
How do we set up recurring service for your properties?
There is no contract paperwork required to start. Most landlords begin with a single turnover or repair, and the relationship builds from there. If you manage several addresses, this is the approach that works best:
- Give us a list of your addresses and a rough idea of what is on each door. A walkthrough helps if the hardware is mixed or old.
- Tell us who is authorized to approve work and who should be contacted when a tenant calls us directly.
- Decide on a key plan: one key per unit, key-alike across your houses, or a master system for a building.
- Save our number where your tenants and maintenance people can find it: (213) 577-1366.
- For scheduled work like several turnovers in a row, send them to us together. Our mobile locksmith vans come to the property, so a batch of units is often handled in one trip.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366What affects the cost of locksmith work for rentals?
We do not publish numbers on a web page because the actual cost depends on your doors, not on a rate card. These are the things that move the cost up or down:
- Rekey or replace: rekeying existing hardware is usually the lighter-cost option when the lock is sound.
- The number of locks and doors in one visit. Batching units in a single trip usually makes better use of the visit.
- Hardware grade and condition. Worn or dated locksets sometimes cannot be rekeyed cleanly and need to be swapped.
- Extras like a deadbolt on a door that has none, a screen door lock, or a mailbox lock.
- Key control: restricted keyways and master systems cost more to set up than plain keys.
- Timing. A planned weekday turnover is different from an emergency call in the middle of the night.
- Travel distance to the property.
Why do landlords call Wilshire Lock & Key?
We try to be the kind of vendor a property owner can stop thinking about. Here is what that means in practice:
- In business since 1987, so we have seen most of the older hardware found in rentals.
- A storefront in Westwood and mobile vans, so there is a real shop behind the work.
- One company. When you call, you reach us, not a dispatch center that sells the job to whoever is available.
- David, the owner and lead technician, oversees the work.
- Phone answered 24/7, which matters when a tenant calls you at 11 p.m.
- Plain explanations. If a repair is all you need, we say so instead of upselling a full replacement.
What do Athens rentals tell us about the locks you will deal with?
Athens is an unincorporated part of Los Angeles County, covering ZIP codes 90044 and 90047. Much of the housing is 1930s to 1950s single-family bungalows and small stucco homes on modest lots, with pockets of postwar houses near the Chester Washington Golf Course. Small apartment buildings line Vermont Avenue and the major east-west boulevards. Many older homes still carry dated locksets, which matters for rentals: a lock that has been through decades of tenants may be worn enough that a fresh rekey is not the right fix.
Security screen doors and window bars are common here. For landlords, that means more locks per unit than the main door alone. A screen door lock and a deadbolt behind it both need to be keyed the way you want, and tenants often lose track of which key does what. When a door has no deadbolt or an old one, a deadbolt installation is a common upgrade between tenants.
The climate is mild, with a morning marine layer and little salt-air corrosion. Damp winter mornings can swell older wood doors, though, so a latch that sticks in January may be a door-fit problem and not a lock failure. We check both before suggesting new hardware.
In Athens, apartment lockouts along Vermont Avenue are a regular scenario, as are storefront lock repairs along El Segundo Boulevard and Imperial Highway, and office hardware near Los Angeles Southwest College. If you own a mixed-use or small commercial space on those corridors, we work on that as well. Whether your property is in Athens on the Hill, the Normandie Avenue corridor, near Hollypark in Gardena, or near Westmont, the same process applies. For more on the area, see our Athens locksmith hub.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366What should you ask any locksmith before handing over your keys?
California requires locksmith companies to hold a license from the Bureau of Security and Investigative Services, known as a BSIS LCO license. Ask any locksmith you consider for that license number, and ask us too. A reputable company will give it without hesitation.
Beyond that, a few questions are worth asking every time. Will the person who arrives be the one who explains the work and the cost? Will you be told what is wrong before anything is replaced? Is the company a real local business with a storefront, or a call center sending out subcontractors? Landlords handle keys to other people's homes, so who touches those locks matters.
Frequently asked questions
Should I rekey or replace the locks between tenants?
If the lock is in good shape, rekeying is usually the more economical route and makes old keys useless. If the hardware is worn, loose, or too dated to rekey cleanly, replacing it is the better call. We look at each lock and tell you which applies.
Can you rekey several units in one visit?
Yes. Send us the addresses together and our mobile vans can work through them in one trip where that makes sense. Batching usually makes better use of the visit, though the exact cost depends on the number and type of locks.
Can a tenant call you directly if they are locked out?
Yes, any tenant can call (213) 577-1366 at any hour. We will need to verify they live there before opening the door, usually with photo ID and proof of residency, or with your authorization. If you want to pre-authorize your tenants, tell us in advance.
Who pays for a tenant lockout?
That is up to you and your lease. We bill whoever agreed to pay at the time of the call. The simplest way to avoid disputes is to put your lockout policy in writing and tell tenants who to call.
Do you handle mailbox locks in small apartment buildings?
Yes. Mailbox locks are a common repair in multi-unit buildings, and we cover them through our mailbox lock replacement service. Gate locks are also something we can repair.
I rent a unit as a short-term rental. Is that different?
It can be. Frequent guest turnover means keys, codes, and lock wear behave differently than with a long-term tenant. Our vacation rental locksmith page covers that setup.
Do you keep a record of my key system?
We can note the key setup we install, but the safest approach is to keep your own records too: which doors share a key, which keys are issued, and when locks were last changed. That way you are never dependent on one vendor for your own information.
How do I get started as a property manager?
Call (213) 577-1366 and tell us what you manage, how many doors are involved, and what you need first. Many landlords start with one turnover and add more addresses once they see how we work.
More locksmith help in Athens
Locksmith for Landlords & Property Managers near Athens
Reviewed by David, Owner & Lead Technician, Wilshire Lock & Key — in the locksmith trade since 1987.
Last updated 2026-10-11.
