What counts as a car lockout, and what should you do first?
A car lockout is simple to describe and miserable to live through: the keys, the fob, or the phone you use as a key are inside, and you are standing outside. Sometimes the keys are on the seat. Sometimes they are in a cupholder, in a bag on the back seat, or in the trunk because you loaded groceries and shut the lid without thinking. The car is the same locked box in every case, and what you need is for it to be opened without turning a bad moment into a repair bill.
Before you call, take a minute to check a few things. Walk around the car and try every door, including the rear doors and the hatch, because people are surprised how often one is unlocked. Check whether anyone has a spare key and can bring it. If the spare is a long drive away, having the car opened where it sits is usually the more economical route compared with a round trip across the San Gabriel Valley.
One safety point comes before everything else: if a child or a pet is inside the car, call 911 first. Then call us. A locked car in the sun is not a situation to manage on your own, and emergency services come ahead of any locksmith. For everything else, our mobile locksmith service is built for exactly this: the work happens at your car, not at a shop.
How do we unlock a car door in Pasadena, step by step?
Here is how a car unlocking service call goes with us. We keep it the same every time, because a lockout is stressful and a predictable process helps.
- You call (213) 577-1366 and a person answers, any hour. We ask where the car is, the make, model and year, and whether the keys are in the cabin or the trunk.
- We explain how the quote works for your situation and what is driving it, so nothing about the cost is a surprise when the van arrives.
- A technician drives out in a mobile van carrying the tools suited to your type of vehicle.
- On arrival we confirm the car is yours or that you are authorized to be in it. We ask for ID and reasonable proof of ownership. We do this on every lockout, and it protects owners as much as it protects us.
- We choose the least invasive method that suits that particular vehicle and open it. Afterward we look over the door, the weatherstripping and the paint where tools touched, so you see the result before we leave.
- You confirm the car locks and unlocks normally and your keys work, then we settle up and you are on your way.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366Does the method change from car to car?
Yes, and that is why we do not promise a specific technique on the phone. Different vehicles have different door constructions, different locking mechanisms and different electronics. What is gentle on one car is wrong for another. We decide at the car, with the car in front of us.
We also tell you plainly when a vehicle makes us cautious. Every method carries some small risk if it is done carelessly, and our approach is to pick the one that keeps that risk lowest, go slowly, and explain what we are doing. If a car is unusual enough that we would rather not improvise, we will say so and explain the options instead of forcing it. Our goal is a car that opens and looks the same as before, and our technicians work with that goal in mind on every call.
What about keys locked in the trunk?
A trunk lockout is its own situation. If your keys are inside the trunk, you may still be able to get into the cabin, but the question then becomes whether the cabin gives access to the trunk. On some vehicles there is an interior release or a pass-through from the rear seat. On others there is not. We find out which one you have when we look at the car, and we tell you before we start whether the trunk can be reached from the cabin.
Trunk lockouts also show up with cars that use fobs and keyless systems, where the fob left in the trunk can leave you with a car that behaves in ways you did not expect. We deal with that case by case. If your problem turns out to be broader than a lockout, such as a damaged lock or a trunk that will not respond, our automotive locksmith work covers that side of things too. For the call itself, just tell us the vehicle and that the keys are in the trunk, and we will take it from there.
What if the key is lost rather than locked inside?
This is the question worth settling early, because it changes the job. If you can see your keys through the window, you need a lockout. If you cannot find your keys at all, opening the door does not solve your problem. You still would not be able to start the car.
In that case you are looking at a replacement. We handle that under lost car key replacement, and fobs or smart keys that need replacing fall under key fob replacement. On the question of what any given vehicle needs, we are careful. Whether a car can be handled by a locksmith or requires dealer-held information or dealer-only programming depends on the make, model and year, and the information out there is inconsistent. We confirm by VIN and in person rather than guess on the phone. If your car turns out to be a dealer-only case, we tell you that honestly instead of letting you wait on a van that cannot finish the job.
If you are not sure which situation you are in, say so when you call. We would rather sort it out in the first conversation than after a van has driven across town.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366What affects the cost of a car lockout in Pasadena?
We do not put numbers on a web page, because the honest answer is that the price depends on the call. Here is what actually moves it:
- Time of day. Nights, weekends and holidays take a technician away from other things, and that is reflected in the quote.
- Where the car is. Our storefront is in Westwood, about 23 miles from Pasadena, so distance and traffic on the way in are part of the picture.
- The vehicle. Some cars are simple to open and others take more care and more time.
- Door or trunk. A trunk lockout can be more involved than a door, depending on the vehicle.
- The parking situation. A driveway is easy. A crowded event lot, a tight curb or a spot where we cannot work safely can add time.
- Whether it is only a lockout. If the call turns into a lost key or a fob problem, that is a separate job with its own factors.
- Whether you already have an alternative. If a roadside plan covers lockouts, using it may be the lighter-cost option. If the wait is long or the plan does not cover it, a call to us is often the more economical route overall.
Why call Wilshire Lock & Key for a car lockout?
We have been in business since 1987. We run a real storefront at 10740 Wilshire Blvd in Westwood plus mobile service vans, and we serve 140 cities across Los Angeles and Ventura counties, Pasadena among them. When you call (213) 577-1366, the phone is answered around the clock by the same company that sends the van. There is no dispatch middleman reselling your call to whoever is nearest.
David, the owner and lead technician, oversees how we work. That matters in a lockout, where the right call is often a judgment about how not to damage something. For urgent calls that are not about a car, our emergency locksmith page explains how we handle those.
One more thing worth knowing about any locksmith you call: California requires locksmith companies to hold a BSIS LCO license, and you are entitled to ask for it before work begins. Ask whoever you call. Be cautious about anyone who dodges the question or who answers the phone with only a generic business name.
Where do Pasadena car lockouts actually happen?
Pasadena is a city where cars sit in a lot of very different places, and the setting shapes how a lockout call goes. We serve all of Pasadena, including ZIP codes 91101, 91103, 91104, 91105, 91106 and 91107.
Take the Rose Bowl and Brookside Park. Car lockouts at Rose Bowl events and in the Brookside Park lots are a real scenario here. When there is an event, you are in a big lot full of cars, surrounded by traffic, with a phone that may be running down. Tell us the exact lot, the nearest gate or entrance, and the color and plate of the car. Event traffic can slow any vehicle arriving, and we say so honestly when we give you an arrival estimate.
In Old Pasadena and the Playhouse District the city is dense, with mid-rise condos and apartments close to Colorado Boulevard. A lockout there is often a car on the street or in a building lot, sometimes combined with a locked apartment door. If both happened to you, our apartment lockout service covers the other half.
Closer to campus, around Pasadena City College and Caltech, lockouts tend to happen to people in a hurry between classes or work. In neighborhoods like Bungalow Heaven, Madison Heights, Oak Knoll and Hastings Ranch, the car is usually in a driveway or at the curb in front of the house, and the job is straightforward. If you were at Huntington Hospital, the Norton Simon Museum or the South Lake Avenue shopping district when it happened, just tell us exactly where the car is parked.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366How does Pasadena's heat change a lockout call?
Pasadena runs hotter in summer than coastal Los Angeles, and Santa Ana wind events come off the San Gabriels. Heat changes the urgency of a lockout. A parked car that has been in the sun gets uncomfortable fast, so say so when you call, especially if anyone or any animal is involved. Call 911 first in that case.
Heat and dryness are also hard on cars and on the people stuck next to them, so try to get to shade while you wait. If you are in the northern foothill edge of the city, wind-blown dust is more of a factor than on the flats. That has little effect on how we open the car, but it is a reason to keep your phone charged and wait somewhere comfortable. When we confirm your location on the phone, we also ask where you can wait safely, since a Pasadena summer afternoon in a parking lot is not a place to stand around.
How do you avoid the next lockout?
Most people who call us for a car lockout do not call twice, and a few habits help. The first is a spare key kept somewhere other than the car, with someone you trust. If you do not have one, a key duplication job done while you are not in a crisis is far easier than doing it afterward. Whether a particular key can be copied simply depends on its type, and we confirm by VIN or in person when it is a modern one.
The second is a habit of touching your pocket before you shut the door, which sounds silly until it saves you an afternoon. The third is to check the trunk before you close it if your keys are in your hands. If your car has a feature that lets you lock it with the key still inside, learn how it works, because that is how many people lock themselves out in the first place. None of this is complicated. But if it happens anyway, you know the number: (213) 577-1366.
Frequently asked questions
Can you unlock my car without damaging it?
That is the aim of every call. We use non-destructive methods chosen for your specific vehicle, work slowly, and check the door, weatherstripping and paint afterward so you can see the result. Any method carries some small risk, and we tell you if your vehicle makes us cautious.
How long will it take you to get to Pasadena?
Our storefront is in Westwood, about 23 miles away, and our vans work across Los Angeles and Ventura counties. We do not quote a number we cannot stand behind. When you call, we give you a realistic arrival estimate based on where our vans are and the traffic on the way.
Can you open a trunk if my keys are locked inside?
Often, yes, but it depends on the vehicle. On some cars the cabin gives you access to the trunk and on others it does not. Tell us the make, model and year, and we explain what is possible once we see the car.
What do I need to show to prove the car is mine?
We ask for ID and reasonable proof of ownership or authorization, such as registration, a matching address or other paperwork. We do this on every lockout. If your documents are locked in the car, tell us on the phone and we will explain what works.
My keys are inside and the engine is still running. What should I do?
Call us right away at (213) 577-1366 and tell us the car is running. Do not stay near the exhaust, and if the car is in an enclosed space such as a garage, get fresh air first. If anyone is inside the car, call 911.
Do you come to the Rose Bowl and Brookside Park lots?
Yes. Lockouts at Rose Bowl events and Brookside Park lots are a real part of Pasadena calls. Give us the lot, the nearest gate or entrance, and the car's color and plate. Event traffic can slow any arrival, and we tell you that honestly up front.
Should I call roadside assistance or a locksmith?
If your insurance or membership plan covers lockouts, check it first, since using it may be the lighter-cost option. If it does not, or the wait is long, call us. We can tell you how our quote works and what is affecting it.
What if I am also locked out of my house?
We handle that too. A house lockout is a separate job from a car lockout, but the same company and phone number cover both. Tell us everything that is locked when you call so the technician arrives prepared.
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Reviewed by David, Owner & Lead Technician, Wilshire Lock & Key — in the locksmith trade since 1987.
Last updated 2026-10-11.

