What should you do first when you're locked out of your apartment?
Being locked out of an apartment is a particular kind of frustrating. The door is right there, your things are on the other side, and the one person who could help, the manager, may be asleep, off for the weekend, or not answering. Before you call anyone, it is worth running through a short checklist, because sometimes the fix is simpler than it feels at that moment.
If none of that works, call us at (213) 577-1366. The phone is answered around the clock, every day of the year, by the same company that sends the van. You will not be routed to a call center that hands your address to whichever contractor picks it up.
- Check whether a roommate, partner or family member is home or has a key, and call them before you do anything else.
- Look at your car, your bag and your jacket pockets again. Most lockouts turn out to be a key left in the wrong place, not a key that is gone.
- Call or visit the on-site office if there is one. Many managers keep a spare for each unit, though they are not always reachable at night.
- Do not climb a balcony, pry a window or force a slider. That is how people get hurt and how a simple lockout becomes a repair bill for a broken frame.
How is an apartment lockout different from a house lockout?
The lock on your front door is often the same kind of hardware you would find on a house. What changes is everything around it. In a multi-unit building there is a lease, a property manager, sometimes a homeowners association, and rules about who may open, change or alter a door. A locksmith who treats an apartment door like a free-standing house door can create a problem for you later, such as a lock that no longer matches the keys the building has on file.
So an apartment lockout is as much about coordination as it is about opening a door. We need to know whether you are a tenant or an owner, who holds the master or spare key, and whether the building has a rule against altering hardware without notice. Those answers decide how we proceed and whether anyone needs a phone call before we start.
If your lockout is at a single-family home rather than a unit, see our page on house lockout service in Lancaster. The skills overlap, but the paperwork and building questions do not.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366How do we handle a locked out of apartment call, step by step?
Every call is a little different, but the sequence below is what you can expect from us. None of it is complicated, and none of it is meant to slow you down. It exists so we open the right door for the right person without damaging anything.
- You call (213) 577-1366 and tell us the street address, the unit number, and which door is locked. Mention if there is a security screen door, a gate, or a keypad as well, because each one changes what we bring.
- We ask a few plain questions: whether you rent or own, whether an on-site manager or HOA exists, what kind of lock you think you have, and whether anyone or anything, such as a child or a pet, is inside.
- A mobile van heads to you, and we give you an honest arrival estimate based on where the van is when you call. Lancaster is about 67 miles from our Westwood storefront, so we will tell you plainly what the distance means for your situation.
- When we arrive, we ask for proof that the unit is yours. A photo ID with a matching address, a lease, a utility bill, or confirmation from the property manager all work. We cannot open a door for someone who cannot show it is theirs, and you would not want a locksmith who would.
- We look at the lock and choose the least destructive way in. That usually means picking, bypassing the latch, or another non-damaging technique. Drilling is a last resort, and we tell you before we do it and why.
- Once the door is open, we test the lock and your key, make sure the door latches and locks properly, and talk through what comes next: a spare key, a rekey if keys were lost or stolen, or a repair if the lock was already failing.
What if your landlord or building management needs to be involved?
Coordination with building management is part of this service, not an extra. In many complexes the manager has a legitimate interest in knowing that someone opened a unit door, and in some buildings the lease says the tenant may not change or tamper with the lock. We would rather deal with that openly than leave you with a surprise notice a week later.
In practice, that can mean calling the on-site office to confirm you are the resident, letting the manager know that a locksmith will be entering your unit, or sending the manager a simple note about what was done. If your lock needs rekeying or replacing afterward, we will explain whether that is something your lease lets you do on your own or something the property needs to approve first.
If you manage or own rental property in the area, we also work directly with owners and managers. Our page for locksmith services for landlords in Lancaster covers turnover rekeys and key control for rental units, which is a different job from a same-night lockout.
- Tenants: we can contact the office to confirm your tenancy when you give us permission.
- Owners and condo residents: we will ask whether an HOA has rules about hardware before we change anything.
- Property managers: we can document what we did so your records match the door.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366What affects the cost of an apartment lockout in Lancaster?
We do not quote numbers on a web page because the honest answer depends on your door, and a number that fits one unit will not fit the next. What we can do is tell you exactly what moves the cost up or down, so there are no surprises when you call.
Opening a door without replacing anything is usually the more economical route, and most calls start there. If the lock has to be drilled, replaced or rekeyed on top of the opening, the total changes with the hardware involved. We give you the cost before we start work, and you decide whether to proceed.
- Time of day. A midnight call, a holiday or a weekend is handled differently from a weekday afternoon, because it is a different call on our schedule.
- Distance. Lancaster is about 67 miles from our Westwood storefront, so travel is a real part of how we quote.
- The lock itself. A basic knob or deadbolt is usually simpler than a high-security cylinder, a multipoint lock or a smart lock with a failed battery.
- Condition of the door and frame. Warped or swollen doors, worn latches and misaligned strike plates can make opening take longer.
- Extra layers. A security screen door, a gate or a second deadbolt each add work.
- What happens after the door is open. A new key, a rekey, or replacement hardware is priced separately from the opening itself.
What about a condo lockout?
A condo lockout looks similar to an apartment lockout, but the ownership picture is different. As the owner, you generally control your own lock, so there is less need to involve a landlord. What you may need to consider is the association. Some HOAs have rules about exterior door hardware, the finish of locks, or who holds a spare key for emergencies. We ask before we change anything visible from the outside.
The other difference is shared access. Many condo buildings have a controlled main entrance, a garage gate or a mailroom in addition to your unit door. We handle the unit door itself. If the shared entry is also a problem, we will tell you what we can open and what the association or management needs to handle, rather than guess.
If you have lost your keys altogether and want the locks changed once you are inside, we can talk through changing the locks on your unit the same visit or on a calmer day, whichever suits you.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366Where in Lancaster do we help with apartment lockouts?
Lancaster is a spread-out city, and the kind of housing changes as you cross it. Apartment complexes cluster near downtown and along the lettered avenues, so Downtown Lancaster and the BLVD district, Westside and East Lancaster are the areas where multi-unit doors are most common. We serve all three Lancaster ZIP codes, 93534, 93535 and 93536, including the Westside, El Dorado, Joshua, Lincoln, Mariposa, Piute and Desert View in the north.
If you are in west Lancaster near Avenue K and 30th Street West, you are in the part of the city where residential lockouts happen most often. Whether your door is on a rental unit or you own the place, give us the nearest cross streets when you call, along with the unit number, so the van does not waste time searching for a building in a sprawling complex.
Older central Lancaster stock matters here too. Security screen doors are a common retrofit on older central-city housing, and a surprising number of apartment lockouts involve the screen door, not the main door. The screen door can be latched on its own key, and the main door behind it can have a separate deadbolt. We check both before we decide where to start.
The high-desert climate adds its own complications. Lancaster sits at about 2,350 feet, with triple-digit summer heat, sub-freezing winter nights and frequent strong winds that blow dust. Those swings make doors and frames stick seasonally, and a door that swelled in the heat or shrank in the cold can feel locked when the lock is fine. Fine dust also works its way into outdoor locks and gate hardware, so a lock that has been sticky all month can finally fail on the day you need it.
Heat and cold also change how urgent a lockout is. If a child, an older relative or a pet is inside a closed unit during a summer afternoon, call 911 first, then call us. On a freezing winter night, tell us you are standing outside, and we will ask you where you can wait safely while the van is on the way. We are also glad to take calls from the passenger side of a locked car, in which case our car lockout service is the page you want.
Why call Wilshire Lock & Key for an apartment lockout?
We have been in business since 1987, and we are one company: a storefront at 10740 Wilshire Blvd in Westwood, plus mobile service vans that cover 140 cities across Los Angeles and Ventura counties. When you call about a lockout in Lancaster, you reach us, not a lead-generation site that sells your address to the next available contractor.
David, the owner and lead technician, oversees how we work. That matters most on apartment calls, where the right move often is not obvious: whether to pick or drill, whether to call the manager, whether a rekey makes sense. Those are judgment calls, and they come from decades of seeing how different doors and buildings behave.
One more point for your own protection. California requires locksmith companies to hold a BSIS LCO license, and you should ask any locksmith you call for it, especially at night when you are feeling vulnerable. A real company will not mind the question. Also be wary of anyone who will not give you the company name when they answer the phone.
If you are unsure what kind of help you need, our mobile locksmith service in Lancaster page explains how our vans work, and you can always call (213) 577-1366 and talk it through before committing to anything.
- In business since 1987, with a physical storefront you can visit.
- Mobile vans plus a storefront, so the work is done by our own people.
- One company from phone call to finished door, with no dispatch middlemen.
- David's oversight on how the work is done.
- Open by phone 24 hours a day, 7 days a week, year-round.
Locked out or need a locksmith now?
We answer around the clock, every day of the year.
Call (213) 577-1366How can you avoid the next apartment lockout?
Once you are back inside, a few small changes make a repeat lockout much less likely. None of them are required, and some depend on what your lease allows, but they are the ones we hear about most from people who have just been through it.
Start with spare keys. A duplicate left with a trusted neighbor or friend is worth more than any gadget. If you need copies made, our key duplication service covers standard residential keys, and we can tell you which keys cannot be copied at a hardware store.
If your deadbolt is worn, sticky or loose, replacing it is cheaper than a night outside. Our deadbolt installation work covers both new locks and upgrades, but check your lease first, since many buildings want to approve hardware changes.
Finally, if your keys were lost rather than just locked inside, think about rekeying the cylinder. That way the old key stops working without replacing the whole lock. We cover this on our lock rekeying page.
Frequently asked questions
How quickly can you get to me for an apartment lockout in Lancaster?
It depends on where our van is when you call and on traffic between us and your address. Lancaster is about 67 miles from our Westwood storefront, so we will give you an honest arrival estimate on the phone instead of an optimistic one. Call (213) 577-1366 and we will tell you what to expect.
Do I need my landlord's permission before you open my apartment door?
Generally you do not need permission to get into your own home, but we do need proof that you live there, such as a photo ID with a matching address, a lease or a utility bill. If your building has an on-site manager, we may contact them to confirm your tenancy, and we will explain it to you first.
Can you open my apartment door without damaging the lock?
In most cases yes. We start with the least destructive methods, such as picking or bypassing the latch. Some locks, particularly high-security cylinders or ones that are already damaged, may need drilling, and we will tell you before we do that and explain why.
I'm locked out of my condo. Is that handled differently from an apartment?
The opening itself is similar. The difference is that as an owner you control the lock, though your HOA may have rules about exterior hardware or shared entries. We ask about any association rules before changing anything, and we tell you what falls outside what we can open, such as a shared building entrance.
What do I need to show you to prove the apartment is mine?
A government photo ID with your address, a current lease, a recent utility bill or mail addressed to you at the unit will all work. If you have none of those with you, the property manager can sometimes confirm your tenancy by phone. We cannot open a door without some form of verification.
Should I rekey my locks after being locked out?
Not if you simply left your keys inside, since nothing is compromised. If keys were lost, stolen or taken by someone you no longer trust, rekeying is worth doing so the old keys stop working. Check your lease first to see whether you or the property handles that.
Will the cost go up if it's the middle of the night or a holiday?
Time of day is one of the factors that affects cost, along with distance, the lock type, and whether anything beyond opening the door is needed. We tell you the cost before we start work, so you can decide with the full picture. Opening the door alone is usually the more economical route.
Does the security screen door on my apartment complicate things?
It can. Screen doors in older central Lancaster housing often have their own lock, separate from the main door's deadbolt. We check both layers, tell you which one is actually the problem, and open whichever is locked without making the other worse.
Can you help if the door is stuck from heat or cold, not actually locked?
Yes. In the Antelope Valley the heat, cold and dust can make doors and frames swell, shrink or bind, so a door can feel locked when the lock is fine. We look at the latch, the strike plate and the frame, and tell you whether it is a lock problem or a door problem.
Do you work with property managers who need a unit opened?
Yes. If you manage a rental property and a tenant is locked out, or a unit needs access, call us with the address and your authorization. We can also help with lock changes between tenants, which is a separate job from an emergency opening.
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Reviewed by David, Owner & Lead Technician, Wilshire Lock & Key — in the locksmith trade since 1987.
Last updated 2026-10-11.

